Return & Refund Policy
All the products sold in our store are subject to the “Three Guarantees” policy. Customers are requested to keep valid certificates to ensure that this store can provide you with better services when necessary.
If any goods purchased in this store are damaged by non-artifacts within 7 days after the goods are delivered, you can choose to return, exchange, or repair. After examine and evaluation, if the result shows it is a quality problem, our store will promptly give you a refund, replacement or repair according to your requirements.
If the test result is no fault or caused by human factors, our store will notify you in time and consult your handling opinions.
A. If meet the following conditions, you can request a replacement:
- Check the goods in front of the delivery person when the goods are delivered and find the goods with quality problems;
- Received the miss-delivered, or goods with great differences from the its description.
The Exchange Procedure:
Customer should requests the delivery person to return the goods, and contacts our store at once. We will reschedule the delivery date for you.
B. If meet the following conditions, you can request a return:
- It is found that the product has obvious manufacturing defects within the 7-days warranty limit;
- The goods have been exchanged once but there are still quality problems;
- We did not receive the goods within the delivery deadline without our prior notice.
The Return Procedure:
Customer should contact our store within two days after receiving the goods, and the store will return your payment through bank transfer within 7 working days.
C. In any of the following situations, we have the right to refuse the customer's request for return:
- Man-made damages which are not caused by manufacturing or the delivery;
- The request has exceeded the 7-days return and exchange period;
- The goods have already been used or modified;
- The products are not purchased through our store website;
- The goods are intact, correct, and without quality issue.
The returned goods will be checked together with the receipt and the goods should be in good condition. If the product has been used or damaged by the customer, we will not promise a refund. We will not be liable if your goods are lost or damaged on the way back from transportation not provided by us.
Once we check and confirm the goods / products, the customer will receive a refund within 7 days after confirmation. If you have any questions or queries, please Contact Us.