FAQ 常见问题 (ENG)

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Shopping Related

How can I place order on "Sembahyang.com.my"?

Please follow the procedure below to place your order:

  1. Choose the desire product quantity and option, click on "Add To Cart" to add product into shopping cart. (Note: If product option is not fulfill, you won't able to add product into cart).
  2. Continue the above steps until finish your shopping, then click "Checkout" to proceed for payment.
  3. Log in to your customer account, or register a new one if you haven’t created any account.
  4. Confirm your shipping information, and click click "Continue to shipping method" button.
  5. Pick a Shipping Method, then click "Continue".
  6. Apply Coupon Code or Reward Points if available. Then choose your preferred Payment Method, check and agree to the Terms & Conditions, then press "Place Your Order".
  7. Congratulation, your order has been placed successfully.
Can I cancel an existing order?

Yes, but only if the order is still pending. For those orders which already in shipping are not allowed to be cancelled.


Please send an email to our customer service email "info@sembahyang.com.my" with the subject "Request to cancel order" to inform us of the order we want to cancel.

Payment Related

How to know whether the remittance is successful?

It indicates a successful remittance once you have received the first remittance notification by email,. If you have not received the notification within 24 hours after the remittance, please contact us to follow up the status.

Shipping Related

Why can't I choose a logistics and transportation company?

Due to the special characteristic of our products, mainstream logistics companies in the market are not able to ensure an intact delivery. Therefore we deliver most of the goods by our own transportation, or through our trusted logistic services, so our customers do not need to choose any transport company.

What are the calculation considerations for transportation and service costs?

We arrange to provide the most suitable shipping method according to the different nature of the goods. The factors we considered include: size, weight, delivery method, location distance, and installation services. This ensures that the overall cost is affordable while guarantees that the goods are delivered to the customer in intact condition.

How long does delivery usually take?

Depending on the delivery method of the goods and the current traffic conditions, normally you will receive the goods within 1–2 weeks. We will notify you if there is a delay or unexpected situation. If you have any concerns about the delivery time before placing an order, you are welcome to contact us for inquiry, then only decide on placing you order.

Can I request for a particular delivery date?

Of course you can, but it is limited to large-scale goods, such as: shrines, altar tables, and joss furnaces. After we have received new order for the above goods, we will contact the customer to confirm the delivery date and detail information. Although, any future rearrangement on delivery date can still be performed by notify us in advance, and we will reschedule the goods delivery for you.

Can I also request on the goods arrival time?

Unfortunately, we cannot predict the traffic condition and situation along the delivery route, we can only ensure that the goods will be delivered within the same day. However, customers can contact our customer service at any time to keep track of the latest status on the delivery.

If there is no Tracking Number, how to track the order?

For orders that are not given the Tracking Number, we will ship the goods according to the date requested by customer. We will give an advanced notification to the customers by call right before the shipping to ensure the delivery and installation task can be completed smoothly. Customers can also contact our customer service to track the latest status of their goods delivery.

Can I pick up the purchased goods at the store?

Of course, you can do so by choosing "Self-Collect from Store" option when you place an order. We will later provide you some locations, and given some necessary advice on collecting the goods (such as evaluate whether the transportation used is suitable for the loading). It is highly recommended that customers contact us for details before deciding whether to self-collect their purchase.


Note: Self-collecting is currently available for orders in Klang Valley area only. Customers must inform us in advance to ensure the goods are ready for collection. Customer also required to prepare the binding tool by themself.

Account Related

How can I change my account personal information and shipping address?

Log into your account and click on "My Account", you may edit your account information and shipping address here.

I forgot my account password. What should I do to get it back?
  1. On the account login page, click "Forgot password? ".
  2. In the box, fill in the email address of the registered account.
  3. Click "Continue" to submit.
  4. A verification code will be sent to you. After receiving the code, you will be able to set a new password for your account.